Last updated: 26 August 2026
These Terms and Conditions govern your use of the RETANOVA store at getretanova.com and any purchase you make from us. The store is operated by Verde Ads FZ-LLC. By using our website or placing an order, you agree to these Terms and Conditions.
Products and Pricing
We do our best to describe our products and display prices accurately. Prices are shown in US dollars and may change at any time before you place an order. If we discover an error in the price or description of an item you have ordered, we will contact you before processing the order.
Orders and Payment
When you place an order, you make an offer to buy the products in your cart. We may accept or decline the order. Payment is taken through our secure payment providers at the time of purchase. You confirm that the payment details you provide are valid and that you are authorised to use them.
Shipping and Delivery
We will process and ship your order as quickly as we can and provide delivery information where available. Delivery times are estimates and can vary based on your location and the carrier.
60-Day Money-Back Guarantee, Returns, and Refunds
Every order is covered by our unconditional 60-day money-back guarantee. If you are not completely satisfied for any reason, you can return your order within 60 days of the delivery date for a full refund, no questions asked. Full details, including how to start a return and our return address, are set out in our Return policy. Nothing in these Terms and Conditions limits or contradicts that guarantee.
Email Communications
If you opt in, we may send you marketing emails and newsletters. You can unsubscribe at any time using the unsubscribe link in any marketing email, or by emailing support@getretanova.com. This is explained further in our Privacy Policy.
Intellectual Property
All content on this website, including text, images, logos, and the RETANOVA name, is owned by or licensed to Verde Ads FZ-LLC and is protected by applicable intellectual property laws. You may not copy or reuse it without our permission.
Acceptable Use
You agree to use our website lawfully and not to misuse it, interfere with its operation, or attempt to access it in an unauthorised way.
Disclaimers
Our products are intended to be used as directed. The information on our website is provided for general purposes and is not a substitute for professional advice. To the fullest extent permitted by law, our website and products are provided on an "as is" basis.
Limitation of Liability
To the fullest extent permitted by law, Verde Ads FZ-LLC will not be liable for any indirect or consequential losses arising from your use of our website or products. Nothing in these Terms limits any rights you have under applicable consumer law, including our 60-day money-back guarantee.
Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates, without affecting any mandatory consumer protection rights you may have in your country of residence.
Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on this page applies to your use of the website and any order you place.
Contact
Questions about these Terms and Conditions can be sent to support@getretanova.com.
Verde Ads FZ-LLC
CWEP0481 Compass Building
Ras Al Khaimah
United Arab Emirates