60-Day Money-Back Guarantee
We stand behind RETANOVA with an unconditional 60-day money-back guarantee. If you are not completely satisfied for any reason, you can return your order within 60 days of the delivery date for a full refund. No questions asked. You do not need to give a reason, and the product can be opened or partially used.
How to Start a Return
Email us at support@getretanova.com with your order number, and we will send you simple return instructions. Our returns are handled by our EU fulfilment partner, Digistore24, and you can also reach the returns desk directly at helpdesk@digistore24.ie. Then ship the item to our return address below.
Return Address
RETANOVA Returns
Kleine Esch 669
2841 MK Moordrecht
Netherlands
Your Refund
Once your return is on its way, we will process your full refund to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective, or incorrect, in which case we will cover the cost. We recommend using a tracked shipping service so your return can be confirmed.
Questions
If you have any questions about your return or refund, contact us at support@getretanova.com and we will be glad to help.