Last updated: 26 August 2026
This Privacy Policy explains how Verde Ads FZ-LLC ("we", "us", "our"), the operator of the RETANOVA store at getretanova.com, collects, uses, and protects your personal information when you visit our website, contact us, or place an order.
Information We Collect
- Contact and order details such as your name, email address, shipping and billing address, and phone number.
- Payment information processed securely by our payment providers. We do not store full card numbers on our servers.
- Order and transaction history including the products you view, add to your cart, and purchase.
- Technical and usage data such as your IP address, browser type, device information, and how you interact with our website, collected through cookies and similar technologies.
How We Use Your Information
- To process and deliver your orders and to manage returns and refunds.
- To provide customer support and respond to your enquiries.
- To send you marketing emails and newsletters where you have agreed to receive them.
- To improve our website, products, and services.
- To prevent fraud and keep our store secure.
- To comply with our legal obligations.
Email Marketing, Newsletters, and How to Unsubscribe
If you have opted in, we may send you marketing emails and newsletters about our products, offers, and news. You are in control of these messages at all times.
- Every marketing email and newsletter we send includes an unsubscribe link at the bottom of the message. Click that link to stop receiving marketing emails and newsletters immediately.
- You can also unsubscribe at any time by emailing us at support@getretanova.com with the word "Unsubscribe" in the subject line, and we will remove you from our marketing and newsletter lists.
- Unsubscribing from marketing does not affect essential transactional emails, such as order confirmations, shipping notifications, and replies to your support requests, which we need to send in order to fulfil your orders.
Cookies
We use cookies and similar technologies to operate our store, remember your preferences, analyse traffic, and support marketing. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.
How We Share Your Information
We share personal information only as needed to run our store, including with service providers who help us with payment processing, order fulfilment and shipping, email delivery, analytics, and website hosting. We may also disclose information where required by law. We do not sell your personal information.
Data Retention
We keep your personal information for as long as needed to provide our services, comply with legal, tax, and accounting requirements, and resolve disputes.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at support@getretanova.com.
Security
We use appropriate technical and organisational measures to protect your personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
International Transfers
We operate from the United Arab Emirates and may process your information in countries other than where you live. Where required, we put appropriate safeguards in place for these transfers.
Children
Our store is not directed to children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:
Verde Ads FZ-LLC
CWEP0481 Compass Building
Ras Al Khaimah
United Arab Emirates
Email: support@getretanova.com